All our extensions are released under the GNU General Public License v3. You can redistribute it and/or modify it under the terms of the GNU General Public License v3 as published by the Free Software Foundation. All existing copyrights must be prominently visible on all source file headers of modified versions of this software.
Our extensions are distributed WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
You can use our extensions on unlimited domains, even after your subscription period has ended.
Once you have purchased our software, there is no way for us to track where your copy is being used. For example there is nothing to stop anybody signing up, downloading the software and then asking to be removed with a full refund while continuing to use the component on their site, or keeping the installation files and using them on a later date - or worse, distributing them via torrent sites and other file-sharing mediums. This means that they take the software and our developers don't get paid. Therefore, we DO NOT provide refunds for any software products. We will, of course, cancel your account and any associated subscriptions if you so desire.
We do not believe that we charge drastically high prices for our software - especially when you consider the hours we put into making it in the first place, supporting our customers, and continued development.
If you are struggling to set up any of our components or come across any problems, we offer a high level of support via our forums and we will go out of our way to help you with installing and configuring the software. This does NOT mean we will create your website for you, or make the graphics or content that is required. We will however endeavour to release any bug fixes as soon as we possibly can, and will try our best to troubleshoot any problems to the extent that they are resolved. Please note that our hours of business are UK business hours - 9am-5pm Monday to Friday - and while we often do provide support outside of these hours, we will not guarantee support availability (we do have a life outside, believe it or not!).
Virtually every other software developer will have the same policies in place because for every software license we sell, many other people will obtain and use our software illegally without a license. We don't create these products for fun, it is our livelihood. We have an office, staff to pay, bills to cover and so forth.
We hope that this is clear and understandable, as well as being in line with many of our counterparts within the Joomla! extension development community.